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Customer Service Coordinator (Field Service / Engineering)
Job Posted: 2 days ago
Salary: £ 28,000 - 30,000 / Annum
Job Type: Permanent
Location: Aylesbury
Expire in: a month
Job Description
Service Coordinator (Engineering / Field Service)
📍 Aylesbury (Hybrid)
💷 £28,000 – £30,000
🕒 Full-time, Permanent
The Role
We are seeking an experienced Service Coordinator to join a busy after-sales service team within a leading engineering/lift solutions business.
You will be responsible for scheduling engineers, coordinating maintenance and breakdown work, and ensuring high levels of customer service and SLA compliance.
This is a fast-paced role acting as the key link between customers, engineers, and internal teams.
Key Responsibilities
Schedule engineers for planned maintenance, inspections, and breakdowns
Allocate work based on skills, location, and availability
Manage emergency callouts in line with SLA requirements
Optimise daily engineer routes and workloads
Handle customer enquiries via phone and email
Provide updates on appointments, delays, and service changes
Maintain accurate records on service systems
Support compliance and inspection schedulingAbout You
2+ years’ experience in scheduling, dispatch, or service coordination
Background in field service, engineering, FM, or technical support preferred
Strong customer service and communication skills
Ability to work well under pressure in a fast-paced environment
Strong IT skills (MS Office / scheduling systems)
Logical thinker with good organisational abilityBenefits
£28,000 – £30,000 salary
Hybrid working (Aylesbury office + flexible working)
25 days holiday + bank holidays
Pension scheme
Training and career developmentWorking Pattern
Monday to Friday, 37.5 hours
Core hours 8am–5pm
Occasional on-call rotaBefore You Apply
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