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Customer Service Coordinator
Job Posted: 11 hours ago
Salary: £ 25,000 - 27,000 / Annum
Job Type: Permanent
Location: CT5, Whitstable, Kent
Expire in: a month
Job Description
A market-leading manufacturing business is looking for two customer service professionals (1 x permanent and 1 x 12-month FTC) to ensure all external and internal customer requests are looked after in a polite, efficient, and professional manner, maintaining platinum customer service at all times.
Your working hours will be Monday to Thursday 08:00 and 16:30 and Friday, 08:00 and 13:30. Hybrid working is available on a Monday and Friday with a “Work from Office/Work from Home” rota that operates within the department to ensure that there is always someone available at the site.
Key duties & responsibilities
* Processing of customer orders and quotations
* Establish and build strong customer relationships, to deliver excellent levels of customer service.
* Using the systems and tools available, prepare all customer quotations, using guidelines and system requirements.
* Ensure export compliance when processing quotations and orders.
* Proactively quote follow up and negotiate where required.
* To understand pricing, value and margin in order to win orders from quotations.
* Progressing orders through to shipment using the systems/tools and supporting departments to achieve this.
* Proactive communication with the customer throughout the quotation and order life cycle
* Proactively review, investigate and escalate customer complaints where applicable.
* Interfaces between customers and other functions within the organisation to provide service to new and existing customers, and make relevant business decisions for Route to Market
* Identify new sales opportunities and act on them accordingly or pass them on to the relevant contact.
* Contact potential customers and present products and services to maximise sales.
* Cross selling and up selling.
Candidate requirements
* GCSE or equivalent in English and Maths, Grade C or above
* Customer Service - customer enquiries, quotations, managing the order process and shipments, etc
* Experience interfacing between customers and other functions within the organisation to provide service to new and existing customers
* Experience building up new and existing relationships with both internal and external customers
* PC literacy, including Microsoft Office (Word, Excel, Outlook)
Benefits
* 25 days annual leave (plus 8 bank holidays)
* Pension – the company matches the employee contribution up to 6% (4% is the minimum the employee can contribute)
* Life Assurance
* Long term ill heath cover
* Occupational Health
* Subsidised restaurant
* Family friendly policies
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