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Customer Service Coordinator

Job Posted: 3 hours ago

Salary: £ 27,000 - 28,000 / Annum
Job Type: Permanent
Location: SK9, Wilmslow, Cheshire East

Expire in: a month

Job Description

KBB Recruitment are pleased to be recruiting for a Customer Service Coordinator on behalf of a growing national kitchen & bathroom distribution business. This role is ideal for someone with kitchen industry experience who thrives in a structured, process-led environment and enjoys delivering excellent customer service.

This is a fully remote role with quarterly in-person team meetings, £28,000 | Full Time Monday to Friday.

The Role

You will support the end-to-end customer journey, ensuring kitchen and bathroom orders are processed accurately, delivered on time, and communicated clearly to trade partners and customers.

Key Responsibilities

  * Process orders, verify payments, and prepare quotes/documentation

  * Check supplier acknowledgements and resolve discrepancies

  * Coordinate deliveries and update customers on timelines

  * Handle delays, back orders, and missing items

  * Manage queries across multiple communication channels

  * Process remedials/returns and maintain accurate documentation

Skills & Experience

Essential:

  * Minimum 1 year kitchen industry experience

  * Strong admin/coordination background

  * Excellent attention to detail and organisation

  * Confident communicator

  * Strong numeracy and IT skills

Preferred:

  * Proactive, solutions-focused, calm under pressure

  * Enjoys improving processes and workflows

What’s On Offer

  * Full training and onboarding

  * Career development opportunities

  * Supportive, modern, remote-first working environment

  * All equipment provided

How to Apply

This position is being handled by KBB Recruitment.

To apply, please send your CV and a brief covering note

KBB Recruitment are acting as the employment agency for this position

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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