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Customer Service Coordinator

Job Posted: 16 days ago

Salary: £ Competitive
Job Type: Permanent
Location: CF31, Bridgend, Bridgend county borough

Expire in: 12 days

Job Description

Exponential-e
Want to be part of a leading British-owned tech company? Established in 2002, we are achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology.
Hours: 24/7 Shift Pattern - 2 Days, 2 Nights and 4 Days off
Your new role:
  * Log and accurately assign incidents and service requests to resolver groups or suppliers within agreed SLAs
  * Acknowledge and escalate incidents and requests received via the portal, email (or other means apart from phone) to resolver groups or suppliers within agreed SLAs
  * Monitor open incidents and requests and ensure SLA targets, including updates and resolution, are met internally or by suppliers
  * Frequently engage with resolver groups and suppliers for regular updates and to ensure resolution time is met
  * Keep the customer regularly updated with progress on open incidents and requests, using appropriate level of detail and language
  * Monitor systems and suppliers to proactively identify any issues that may affect Exponential-e customers
  * To encourage feedback on services provided and recognise the changing needs of the service, and make recommendations to the management for service improvement
What you’ll need to succeed:
  * Strong customer service focus with excellent verbal and written communication skills
  * Proven problem solver with strong analytical and trend analysis skills
  * Flexible approach to work, with the ability to work effectively under pressure and a willingness to take ownership
  * Positive and professional attitude
  * Experience working in a pressurised customer focused Service Desk within an ITIL based environment
What we offer:
  * Involved in varied projects that make a positive impact on critical services on a local and national level
  * Vibrant company culture with a wide range of events and social activities throughout the year
  * Range of employee initiatives on offer including the green team, DE&I society, employee forum, women’s network and culture club
  * Dedicated Learning and Development team and access to a range of training, courses and certification support
  * Comprehensive benefits, birthday leave, charity leave, vitality health cover and holiday purchase scheme to gain an extra 5 days leave

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Looking for your next career move? Join a top company hiring Customer Service Coordinator job near me in CF31, Bridgend, Bridgend county borough! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!