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Customer Service Coordinator

Job Posted: 4 days ago

Salary: £ 12.93 - 12.93 / Hour
Job Type: Temporary
Location: Immingham

Expire in: 24 days

Job Description

Do you have strong customer service experience and a background in logistics or warehousing? This could be a great opportunity for you.

I’m currently working with a prestigious client based in Immingham to recruit for a role within their Business and Operations team. This is a temporary position for an initial 3–6 months period with the potential for it to be extended, offering a pay rate of £12.93 per hour.

In this role, you’ll be responsible for delivering a high standard of customer service by understanding customer needs and ensuring clear, accurate, and timely communication. You’ll act as a key point of coordination between customers, warehouse teams, and transport providers—helping to ensure deliveries are efficiently planned, tracked, and completed. Maintaining accurate systems and documentation will also be an important part of the role. 

Main duties:

Managing daily customer communications, ensuring all queries, updates, and call-offs are acknowledged and actioned promptly.
Maintaining and update stock and transport management systems, ensuring all data is accurate and up to date.
Preparing and process delivery and returns documentation in line with customer requirements.
Monitoring delivery progress, liaising with planners and warehouses to track ETA’s and proactively update customers.
Capturing and recording data to support KPI reporting, invoicing, and operational performance tracking.
You will need:

Customer service experience is essential
Logistics or warehouse experience is highly desirable
Confident communication skills
Have good attention to detail
Start date: 11th May
Our clients and their customers come from diverse backgrounds and so do we. We hire our people from various walks of life, each of whom make our company stronger with their talent, uniqueness, and expertise. This is what makes our company special; if you want to help us grow and take this ethos to our clients, then we cannot wait to collaborate with you!

The UK has now left the European Union. Any EU, EEA or Swiss citizens living in the UK that wish to remain in the UK post Brexit need to apply to the EU Settlement Scheme. Although the closing date for applications was 30th Jun 2021, if you have not yet applied but believe that you would qualify under the EU Settlement Scheme, the Home Office have confirmed that they will consider late applications. For further information please see (url removed) />
Many Thanks

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