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Customer Service Coordinator

Job Posted: 6 days ago

Salary: £ 30,000 - 33,500 / Annum
Job Type: Permanent
Location: Witham, Essex

Expire in: 22 days

Job Description

Customer Service Coordinator

Hours: Full Time | Monday to Friday | 8:30am - 5:00pm

Please note: Due to the location of the site, applicants must hold a full UK driving licence and have access to their own vehicle.

Enjoy building customer relationships and keeping things running like clockwork? This varied role combines customer service, order processing and logistics coordination within a supportive and growing business.

Working with both UK and international customers, you'll manage orders from receipt through to delivery, ensuring a seamless customer experience while supporting the smooth movement of goods across the supply chain.

Key Responsibilities

Manage customer accounts across UK and international markets

Process and track customer orders from receipt through to delivery

Coordinate logistics and liaise with customers, hauliers and internal teams

Prepare export, import and delivery documentation

Handle customer enquiries, updates and issue resolution

Support sales and commercial teams with customer information

Maintain accurate records across multiple systems

Ensure compliance and documentation accuracy

What We're Looking For

Essential Skills & Experience

Previous experience in customer service, customer support or order processing

Strong administrative and IT skills

Excellent communication skills

High attention to detail and accuracy

Ability to prioritise and manage multiple tasks effectively

Experience working within a manufacturing environment

Confident using multiple systems and software platforms

Full UK driving licence and access to your own vehicle due to the location of the site

Desirable Experience

Import/export experience

Customs or shipping documentation knowledge

Understanding of HMRC regulations

Experience supporting logistics or supply chain operations

Salary & Benefits

Salary up to £33,500 DOE

Performance bonus scheme

Generous pension contribution

Life insurance

24 days holiday plus bank holidays

Join a stable and growing family-run business

Supportive and collaborative team environment

Long-term career development opportunities

Apply Today

If you have experience in customer service, logistics, order processing, customer support or supply chain administration, and you're looking for a varied role where you can make a real impact, we'd love to hear from you

Before You Apply

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Bank details.
National Insurance number.
Date of birth.

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Looking for your next career move? Join a top company hiring Customer Service Coordinator job near me in Witham, Essex! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!