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Customer Service Coordinator

Job Posted: 3 days ago

Salary: £ 29,273 - 29,273 / Annum
Job Type: Contract
Location: Swadlincote, United Kingdom

Expire in: 25 days

Job Description

Company Description

Join The Pallet Network (Part of the Culina Group) - For 25 years, TPN has been a leader in the pallet network industry, combining top-tier expertise with unmatched service resilience to deliver seamless, tailored solutions. Proudly part of the Culina Group, the UK’s largest privately-owned third-party logistics specialist, we are committed to excellence.

Our state-of-the-art, 605,081 sq. ft. single hub is the backbone of TPN operations, ensuring faster turnarounds, extended delivery windows, and reliable distribution for both domestic and international consignments. With over 140 depots across the UK and Ireland, we deliver bespoke solutions for consignments of all sizes, backed by unmatched professionalism and dedication to our shared goals.

Job Description

As a Customer Service Coordinator you will support the Customer Services and Network Services department, delivering a high level of Customer Service to Partners, Customers of Partners and internal Stakeholders. 

Working hours: Monday to Wednesday, 10:00-18:00 | Part-time

Some occasional Saturday working may be required (potential remote working for the Saturdays). 

Salary: £29273 pro rata

9-12 months fixed term contract to cover maternity

Key Duties of a Customer Service Coordinator:

First point of contact for Partner Account and Network Services related enquiries
Problem solving for Partners, customers and internal departments
Meeting customer and client expectations and meeting agreed SLA’s
Collating accurate information for Partner KPI packs and internal business reporting
Provide accurate data in a timely manner, for both internal and external stakeholders
Maintain a high level of customer/ Partner focus
Work closely with internal departments to ensure optimum customer service provision
Manage Partner agreements in line manager’s absence
Assisting with event co-ordination in line manager’s absence
Monitor Partner/Operations queries to ensure appropriate and timely solutions, providing guidance where required
Invoice generation for specific accounts or events where required
Distribution of all Partner communication bulletins
Track and trace system co-ordination where required
Action generic TPN email inbox to distribute enquiries effectively

Qualifications

Previous experience within Customer Services.
Intermediate level of Microsoft IT skills to include Excel, Word and Outlook
Ability to prioritise tasks effectively to meet all deadlines
Displays a calm and methodical approach if under pressure
High attention to detail and high level of accuracy
Professional and courteous approach 
Strong verbal and written communication skills
Excellent problem solving skills with the desire to share best practice enhancements
Strong teamwork approach

Additional Information

As part of our drive to make, The Pallet Network (TPN) a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.

Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:

Annual leave - 28 days inclusive pro rata
Pension scheme - 5% employee and 3% employer.
Life Assurance -  x2 your annual salary.
Wellness – Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year
Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses
Reward & Recognition – We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
Everyday discounts - via our benefit platform you will have access to over 50 retailer discounts for everyday savings!If you meet the requirements for the above role and are looking for your next career opportunity please apply now and become a part of our #WinningTeam

Before You Apply

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Bank details.
National Insurance number.
Date of birth.

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Looking for your next career move? Join a top company hiring Customer Service Coordinator job near me in Swadlincote, United Kingdom! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!