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Customer Service Coordinator

Job Posted: 17 days ago

Salary: £ Competitive
Job Type: Permanent
Location: Kelvedon

Expire in: 11 days

Job Description

We are looking for a customer orientated candidate who is able to work well under pressure to join a friendly travel company, based near Witham.
 
 Your role as a tour coordinator will be to organise and plan tours, to meet the needs of clients individual requests. If you thrive in a fast paced and collaborative environment and have strong communication skills please apply today.

 The details:
Monday to Friday 09:00-17:00
25 days holiday + bank holidays, rises with service
Competitive salary + commission
Team events
Hybrid working after probation
Transport needed due to company location
 Main Duties:
Building relationships with customers and overseeing bookings
Providing advice to customers, from itineraries, to travel and accommodation
Using a bespoke IT system as well as standard Microsoft applications
Liaising with internal and external stakeholders
Ensuring tours are kept within set budgets
Ensuring all paperwork and supporting documentation is sent to clients
Delivering exceptional customer service to ensure the very highest level of satisfactionSkills needed: 

Proven experience delivering great customer service 
Ability to resolve problems, work well under pressure and meet deadlines
Able to use Microsoft packages and computer systems
A team player but also able to work alone when needed
Excellent verbal and written communications skills
Confidence to speak to customers via phone and email
Calm and constructive approach to urgent situations If you have any questions on this role please contact Helen @ Pure for more information

Before You Apply

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Looking for your next career move? Join a top company hiring Customer Service Coordinator job near me in Kelvedon! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!