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Customer Service Coordinator

Job Posted: 9 days ago

Salary: £ 15.74 - 15.74 / Hour
Job Type: Temporary
Location: BD17, Shipley, Bradford

Expire in: 18 days

Job Description

Join a well-established, internationally respected manufacturer of specialist capital equipment, based at their Shipley site. This is a varied and commercially important coordination role sitting within the Sales department, offering real breadth across customer service, data and KPI reporting, order processing and internal liaison.

This is an ongoing temporary position - ideal for someone with strong customer service experience, good commercial instincts and confidence working with data who is looking for a stable, full-time role with a reputable employer.

Compensation & Details

Pay Rate: £15.74 per hour (£30,693 per annum equivalent)
Contract: Ongoing temporary
Hours: 37.5 hours per week, flexible start and finish times
Annual Leave: 28 days for the first 12 weeks, rising to 33 days thereafter
Location: Shipley

What You'll Be Doing

  * Acting as the first point of contact for all incoming customer complaints - screening, allocating and investigating as appropriate

  * Investigating, resolving and following up on complaints through to close

  * Interpreting and collating data to produce KPI reports for both internal stakeholders and external customers

  * Preparing quotations and processing orders in support of the wider Sales team

  * Managing internal and external correspondence with professionalism and accuracy

  * Liaising with other departments to progress customer queries and issues

  * Providing cover across other areas of the Sales department as required

What We're Looking For

Knowledge & Experience

  * Previous experience in a customer service or sales support environment

  * Confident working with data and presenting KPI information

  * High level of proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)

  * Proven ability to communicate with stakeholders via telephone, email and face to face

  * A second language would be an advantage

Skills & Attributes

  * Excellent communication skills - written and verbal

  * Strong attention to detail and a commitment to accuracy

  * Ability to work under pressure and to deadlines

  * Good organisational skills and a flexible, proactive approach

  * Resilient and self-motivated, with the ability to work both independently and as part of a team

  * Quick to learn new systems and processes

  * Good commercial judgement

How to Apply

To apply or find out more, please get in touch with the team at Cubed Talent. We would be happy to hear from candidates available at short notice

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Customer Service Coordinator job near me in BD17, Shipley, Bradford! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!