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Customer Service Coordinator

Job Posted: a day ago

Salary: £ 32,229 - 32,229 / Annum
Job Type: Contract
Location: Birmingham, West Midlands

Expire in: a month

Job Description

Customer Services Coordinator 
Location: Birmingham 
Salary: GBP32,229 per year. Increases after probation. 
Hours: Monday - Thursday, 8am - 4.30pm. Fridays, 8am - 1.30pm. 
Job type: 18-month FTC, maternity cover. 
Bridge Recruitment is helping one of our established clients recruit for an experienced Customer Service Coordinator to join their ever-expanding team. This role is maternity cover for 18 months. 
Responsibilities of the Customer Service Coordinator: 
· Process sales orders and maintain order data 
· Handle customer enquiries from order to delivery 
· Advise customers of order status, changes and supply issues 
· Liaise and interact with other departments to ensure: 
o effective order progression 
o effective problem resolution 
o accurate customer feedback 
· Perform customer verifications 
· Perform general office duties and project work as required 
Requirements of the Customer Service Coordinator: 
· Excellent telephone manners 
· Strong communication skills (verbal and written) 
· A strong customer service approach 
· A committed team player 
· A confident user of standard MS Office applications (Outlook, Word, Excel) 
· Familiar with CRM systems (ideally Salesforce) 
· A proactive approach to work and problems 
If you feel like you meet the above criteria for the Customer Service Coordinator role, then please apply now

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