Hiring Now: Customer Service Coordinator Near You – Apply Today!
Your Next Customer Service Coordinator Job Starts Here – Apply Now!
Customer Service Coordinator
Job Posted: 13 hours ago
Salary: £ 12.61 - 12.61 / Hour
Job Type: Temporary
Location: North West
Expire in: a month
Job Description
Customer Service Coordinator
A regional house builder have a requirement for a Customer Service Coordinator to join their customer care team to support remedial works on new build housing developments in the North West area.
Please note this is a temporary position for approx. 3 months.
Reporting to the Head of Customer Service, your duties and responsibilities will include:
Responsible for ensuring defects are attended to in a reasonable timescale
Promote client interface e.g. Building Housing Managers and Maintenance Managers relationships
Promote a culture of cost control and recovery on site through specification of works and adherence to contract charge procedures
Be an ambassador for the company and attend appropriate corporate and handover events
Develop new ideas to improve the quality of build and after sales service
Plan, prioritise and organise workloads on a daily basis
Conduct handovers (developing a demonstration role), pre-sale and 12 month close of defects inspections on shared ownership and outright sale products
Specify remedial works, allocate appropriate subcontractors and supervise this up to completion
Prepare and submit progress reports to the Customer Care Manager
Maintain accurate audit trails and ensure documentation is filed in an organised manner
Assess performance and work quality of subcontractors, and report issues to the Customer Care Manager
Ensure improvement in customer satisfaction ratings
Ensuring compliance at all times with Health and Safety procedures
Knowledge Skills and Experience
Ability to think strategically and coordinate complicated work programmes
Demonstrate excellent interpersonal skills in dealing with internal and external customers
Confident and able to demonstrate excellent negotiation skills
Ability to communicate at all levels
Must be able to stay calm, professional, efficient and display patience when dealing directly with customer complaints
Recognise the importance of customer service and meet the standards required when dealing with both internal and external customers
Ability to run, organise and prioritise - paying attention to detail in a methodical manner
Good technical knowledge of various trades, including electrical, plumbing, and specific understanding of defects and specification of remedial works
Able to evaluate and assess technical and commercial issues and make informed decisions
Self-motivated, working as part of a team under own initiative
Your working week will be Monday to Friday 9am to 5pm (30 mins lunch) - 37.5 hours per week. Office location: Birchwood
Free parking available
If you are interested in the Customer Service Coordinator role, please contact Deena at Fawkes & Reece or apply via the link providedBefore You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
Looking for your next career move? Join a top company hiring Customer Service Coordinator job near me in North West! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
© Vita CV: Registered in England and Wales (16187919).