Hiring Now: Customer Service Coordinator Near You – Apply Today!
Your Next Customer Service Coordinator Job Starts Here – Apply Now!
Customer Service Coordinator
Job Posted: 2 days ago
Salary: £ 29,285 - 31,182 / Annum
Job Type: Permanent
Location: G52, Scotstoun, Glasgow City
Expire in: 25 days
Job Description
Anderson Knight is recruiting Customer Service Coordinators for a well-established FM business based in Hillington.
The role involves organising and prioritising the workload of the engineering team.
Salary - £29,285 - £31,182.
Hours - Monday to Friday 8am-5pm.
Key Responsibilities:
• Organise and prioritise the workload of the engineering team.
• Plan and direct engineering resources to meet customer deadlines.
• Keep customers updated on the progress of outstanding work.
• Ensure the team follows established procedures and quality standards.
• Promote positive customer service, addressing concerns or escalations professionally.
• Handle incoming phone calls, managing queries and requests from existing customers.
• Monitor and check jobs in the system, liaising with clients and the service team to resolve any issues.
• Manage escalations and chases, following appropriate processes.
• Diagnose faults using remote system data to support decisions on engineer attendance or remote call management.
• Balance the needs of customers and engineers in a busy environment.
• Alert management to issues and assist in their resolution.
• Understand customer contracts and help deliver service level agreements.
• Run and distribute scheduled and ad-hoc reports as required by contracts or management.
• Coordinate the procurement of spares and parts and schedule their fitting.
Key attributes and skills:
• Proven experience in a coordinating role is essential.
• Experience in the service industry is preferred but not essential.
• Extensive administration knowledge on Excel and Microsoft packages.
• Ability to work as part of a team.
• Able to juggle multiple tasks and remain calm under pressure.
• Ability to build great rapport with customers and team members.
To apply for this excellent opportunity, please forward your CV in complete confidenceBefore You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
Looking for your next career move? Join a top company hiring Customer Service Coordinator job near me in G52, Scotstoun, Glasgow City! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
© Vita CV: Registered in England and Wales (16187919).