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Customer Service Coordinator
Job Posted: a day ago
Salary: £ Competitive
Job Type: Temporary
Location: Aberdeen
Expire in: a month
Job Description
Our client is currently recruiting for a Customer Service Coordinator. Based in Manchester, the role will be on a 9 month contract and offers a hybrid working arrangement.
ROLE
Oversee the customer interface process relating to our business and business issues. Work closely with internal resources and customers to resolve issues.
RESPONSIBILITIES
Serve as a liaison between clients, internal departments to coordinate efficient and timely resolutions.
Provide and coordinate outstanding customer service.
Action and respond to all customer queries received via other internal depts. the company web site, telephone or e-mail
Utilise the company CRM system to raise cases and actions
Bring about product / service problem resolution by clarifying the customer's complaint, ascertaining the cause of the problem and expediting corrective actions
Handle returns from customer (non-service related) and report back to customer through the appropriate channels
Prepare report analysis of the previous day’s complaints received and deliver to the business
Escalate issues to relevant department heads where necessary
Work closely with Service department for any requirements, providing accurate and timely information.
Participate in meetings with other business departments as required to ensure clarity of communication
Highlight trends – failures errors etc. Periodically assist in the preparation reports to show this.
Ensure Quality team is aware of any problems or inaccuracies within company procedures
Comply with all Company and HSE policies and procedures
In addition to the above carry out any other duties in accordance with the business needsBefore You Apply
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