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Customer Service Coordinator
Job Posted: a day ago
Salary: £ 25,000 - 28,000 / Annum
Job Type: Permanent
Location: Newcastle upon Tyne, Tyne & Wear
Expire in: a month
Job Description
Customer Service Co-Ordinator c. £28k
Newcastle upon Tyne | Full-Time | Permanent
Are you a highly organised problem-solver with a passion for delivering outstanding customer service? Do you have a background in packaging or manufacturing and thrive in a fast-paced, detail-focused environment?
We’re looking for a Customer Service Co-Ordinator to join a dynamic team in Newcastle upon Tyne, managing a portfolio of customer accounts with precision, professionalism, and care.
The Role:
* Managing your own portfolio of customer accounts and ensuring an exceptional level of service
* Tracking progress against departmental KPIs and service targets
* Communicating efficiently with both customers and internal teams
* Supporting product launches and coordinating key account activities
* Resolving issues proactively and identifying improvements in service delivery
* Ensuring accurate data transfer from order through to invoicing
* Monitoring key metrics including aged stock, reserves, and WIP to meet company standards
* Attending off-site customer visits when required
* Supporting team collaboration and assisting with holiday cover and handovers
The Candidate:
* Experienced in a manufacturing or packaging environment
* Exceptionally organised and detail-oriented
* Numerate and confident handling product specs, orders, and invoicing
* A strong communicator — both written and verbal — with a professional and friendly telephone manner
* A team player who’s proactive, resourceful, and solution-driven
* Should be comfortable working in a structured environment, managing multiple priorities, sometimes under time pressure
Benefits:
* Be part of a friendly and collaborative team
* Work in a fast-paced, respected, global manufacturing business
* Develop your knowledge through product training and ongoing support
* Play a key role in delivering service excellence and shaping customer relationships
* Lovely colleagues, a decent starting salary, company pension and cash back healthcare scheme plus 25 days annual leave (plus bank holidays).
If you're a service superstar who thrives on structure, accuracy, and customer care — we’d love to hear from you. Apply now for immediate considerationBefore You Apply
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