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Customer Service Coordinator
Job Posted: 17 hours ago
Salary: £ 26,000 - 28,000 / Annum
Job Type: Permanent
Location: Kettering, North Northamptonshire
Expire in: a month
Job Description
Are you a proactive individual with a passion for customer service? Are you looking for a career where you can learn and develop? My successful client is looking for an efficient and effective team player who wants to learn how to provide a pro-active and comprehensive customer support service to partners across the UK. This is a great opportunity to work with one of the friendliest teams in Kettering with full training provided.
The role:
* Handle incoming telephone calls from customers, ensuring calls are answered promptly and professionally
* Processing all orders gained by the sales team ensuring all information is gathered from the customer and documented accurately
* Update local systems ensuring that full details are maintained of contact with customers and relevant notes of any discussions
* Maintain customer service emails and ensure that responses are provided within a timely manner
* Provide technical advice and guidance to customers where there is concern over the suitability of orders
* Liaise with and support the sales team
* Maintain strong working relationships with existing customers developing positive relationships with new partners to ensure long term success
Ad-hoc:
* Undertake administration tasks such as order filing as and when required
* Support the Customer Service Supervisor in developing strategies and initiatives to ensure the function is able to provide outstanding service to customers and partners every time
The individual
* Customer Service focus
* Language skills - High level of written grammar and excellent command of English
* Organisational skills
* Communication skills
* Ability to adjust priorities and manage time effectively in a fast-paced environment
* Ability to integrate effectively into well-established team environments
* Good working knowledge of Microsoft Office applications
Benefits
* Competitive Salary
* Generous pension scheme
* 26 days annual leave
* Christmas shutdown + all bank holidays
* Excellent progression and training
* Free parkingBefore You Apply
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Looking for your next career move? Join a top company hiring Customer Service Coordinator job near me in Kettering, North Northamptonshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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