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Customer Service Coordinator
Job Posted: a day ago
Salary: £ 25,000 - 25,000 / Annum
Job Type: Permanent
Location: Sittingbourne, Kent
Expire in: a month
Job Description
THIS ROLE IS ON-GOING TEMP WITH THE VIEW TO GO PERMANENT FOR THE RIGHT CANDIDATE.
MONDAY-FRIDAY 8.(phone number removed)HRS
Customer Service Coordinator
You will be part of the Sales and Technical support team and play a key role in working across both departments. You will bring excellent customer service skills and experience for our customers and end users handling pre-sales and post sale functions.
Respond to customer inquiries via phone, email, or chat.
Coordinate with internal teams to resolve customer issues promptly.
Maintain accurate customer records and update databases.
Monitor and follow up on pending customer requests.
Assist with processing orders, returns, and exchanges.
Track service performance and escalate issues when needed.
Support customer service representatives with guidance and training.
Prepare and distribute reports on customer feedback and service trends.
Ensure compliance with company policies and service standards.
Foster positive customer relationships to enhance satisfaction and loyalty.
Skills and qualifications.
Customer service experience preferred but not essential as full training will be given.
Passion for people and delivering 1st class customer service.
Empathetic approach when dealing with customer enquiries.
Confident and friendly manner.
Must be computer literate.
Attention to detail.
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