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Customer Service Coordinator
Job Posted: 8 hours ago
Salary: £ 26,596 - 26,596 / Annum
Job Type: Permanent
Location: B60, Stoke Prior, Worcestershire
Expire in: a month
Job Description
Outline of the role
To provide administration and planning support within the Customer Service Centre in order to meet or exceed Business and Customer requirements. Ensuring paperwork and database accuracy whilst following documented procedures and agreed scope of work.
Main Duties and Responsibilities
• Planning, booking and scheduling of jobs for Field Service Engineers and Back to Base Engineers as required.
• Liaise with team members, Field Service Engineers and all internal Departments as required.
• Ensuring incoming calls are answered and managing outbound calls to Customers and engineers.
• Dealing with Customer queries and requests.
• Booking travel & accommodation requirements for engineers.
• Assist with preparation of and amending of quotations where required.
• General administration tasks within the department.
• To use Odoo within the Department and ensure that jobs are updated as required.
• Invoicing of Jobs, where required, in the Department
• Adhere to correct work processes within the Department.
• Ensure Calendars are updated and maintained within the Planning Team and Field Service Engineers
• Provide cover for the Reception area when required, including meeting and greeting clients.
• Adhering to the daily requirements of the Business Support & Customer Service Department, ensuring tasks are completed and followed through.
• Collating information and producing statistical reports for business and operational needs, as required.
• Ensure the Department maintains a tidy and safe work area.
• Ensure full compliance at all times with quality management systems and Health and Safety systems to meet the requirements of all company and external standards (ISO 13485) as appropriate
• Other duties as requested
Experience and Qualifications
Previous experience of working in an office environment with planning experience
Previous experience in liaising with Customers
Problem solving experience to meet customer demands
Computer literate
Previous experience of using company operational systems
Experience with Microsoft Office products – minimum 3 years
Key Personal attributes
Dedicated to delivering high levels of service to internal and external customers
Reliable, dependable and hard working
Good team player
Good communication skills – both written and verbal
Flexible and willing to take on a variety of tasks
Ability to multi task and meet the physical demands of the job
Flexible and self-motivated with the drive to go the extra mile
Package and Benefits
40 Hours per week paid monthly in arrears
20 days annual holiday plus 8 bank holidays, plus any long service additional days awarded to you
No lieu time applicable
Company cash plan as per Contract
Company sick pay as per contract
Discretionary company bonus schemeBefore You Apply
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