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Customer Service Coordinator
Job Posted: 3 hours ago
Salary: £ 30,000 - 30,000 / Annum
Job Type: Permanent
Location: Northampton, Northamptonshire
Expire in: a month
Job Description
Customer Service Coordinator
Northampton
Permanent
Full-time
£30,000
Are you a customer service professional with a knack for managing technical enquiries, order requests and problem solving?
Would you like to be part of a tight-knit team focused on seamless service delivery and customer satisfaction?
We have a brilliant opportunity for a dedicated Customer Service Coordinator for our client due to continued business expansion. You will be joining an established marketing leading company and form part of their technical support, project and customer care team.
The ideal candidate will have previous experience within customer service, and preferably some form of parts, warranty, inspection and maintenance enquiries, and some experience within a sector such as construction or engineering. This role is fully office-based and primarily dealing with queries via telephone and email. Access to own vehicle/driving licence is essential due to office location.
If you thrive in a dynamic environment and have proven experience in customer care & coordination, we would love to hear from you!
Duties and responsibilities for the Customer Service Coordinator role include:
Offer a high level of customer service to existing clients
Handle requests via phone and email relating to warranty, inspection or maintenance.
Maintain excellent communication with clients and offer proactive updates.
Meet timescales and deadlines, upload and run regular reports and arrange delivery logistics.
Support with collation of quotes and liaise with suppliers to chase costs and raise purchase orders.
Booking and processing all elements of servicing and repairs.
Processing orders and invoices
Any other administrative tasks as required (e.g incoming calls, incoming post, filing, consumable orders).
Skills and experience required for the Customer Service Coordinator role:
Previous Customer service coordination experience and professional telephone manner
Strong organisation with ability to coordinate multiple projects
Confident with a proactive and upbeat attitude
Able to multitask, react to change and prioritise workload effectively
Good numeracy with strong IT skills - MS Office essential and experience with MS Dynamics or similar CRM highly advantageous.
Take ownership of tasks and enjoys solving problems
Additional details
Full-time hours Monday to Friday (fully onsite), 8am to 4.30pm
Due to the location of the office, candidates will need to have own transport
23 days holiday (plus bank holidays) increasing with length of service
Modern office space with first rate facilities and onsite gym
Please note, due to the high volumes of applications we receive daily, should you not be contacted within 72 hours, your application is unsuccessful. Thank you.
Impact Recruitment is an employment business working on behalf of our client.
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Looking for your next career move? Join a top company hiring Customer Service Coordinator job near me in Northampton, Northamptonshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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