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Customer Service Coordinator
Job Posted: an hour ago
Salary: £ 28,000 - 32,000 / Annum
Job Type: Permanent
Location: Tamworth, Staffordshire
Expire in: a month
Job Description
Job Title: Customer Service Coordinator
Location: Staffordshire
Employment Type: On-site
About the Role
A leading construction company is seeking a Customer Service Coordinator to join its Midlands-based team. This role is pivotal in supporting customers through one of their most significant purchases – their new home. You will play a key part in guiding customers through their journey, resolving queries, and ensuring their overall satisfaction, while working collaboratively with a supportive team.
Key Responsibilities
* Guide and support customers through their new home purchase, ensuring a smooth transition and positive experience.
* Resolve initial snagging issues and respond to queries from the public affected by construction sites.
* Coordinate with contractors and technicians to complete works efficiently and with minimal disruption.
* Follow up with customers to ensure all issues are resolved to their satisfaction, managing expectations throughout.
* Handle challenging conversations with empathy and professionalism, delivering excellent service.
Skills & Experience Required
* 3–5 years of customer service experience, ideally within construction or housebuilding (other customer service backgrounds will be considered).
* Strong organisational skills, with the ability to manage multiple cases simultaneously.
* Excellent communication and problem-solving skills, with proven ability to manage expectations.
* Positive, proactive attitude with a commitment to customer satisfaction.
Desirable Skills
* Experience in customer relationship management or customer satisfaction roles.
* Familiarity with construction processes and ability to work effectively with technical teams.
* Leadership or mentoring experience within a customer service context.
What’s on Offer
* Competitive annual salary
* 25 days annual leave
* Healthcare cash plan options
* Annual bonus scheme
* Pension scheme
* Sharesave scheme
* Life assurance and personal accident insurance
* Cycle-to-work schemeBefore You Apply
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Looking for your next career move? Join a top company hiring Customer Service Coordinator job near me in Tamworth, Staffordshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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