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Customer Service Coordinator
Job Posted: 3 hours ago
Salary: £ 30,000 - 35,000 / Annum
Job Type: Permanent
Location: Brentwood, Essex
Expire in: a month
Job Description
Job Title: Customer Service Coordinator
Location: Essex
Employment Type: On-site
Start Date: Immediate
About the Role
A well-established construction company is seeking a Customer Service Coordinator to join its customer-focused team. This role is pivotal in supporting customers through their home-buying journey, ensuring a smooth experience and resolving any issues promptly. The position involves close coordination with contractors, technicians, and internal teams, while maintaining a strong focus on customer satisfaction.
Key Responsibilities
* Support customers throughout their new home purchase, ensuring a positive and seamless process.
* Handle queries from members of the public affected by construction sites, providing clear and timely information.
* Coordinate with contractors and technicians to resolve issues efficiently and minimise disruption.
* Follow up with customers to confirm concerns are fully addressed, fostering trust and loyalty.
* Manage challenging conversations with professionalism and empathy.
Skills & Experience Required
* 3–5 years of proven customer service experience, ideally in construction or housebuilding.
* Strong organisational skills, capable of managing multiple cases at once.
* Excellent communication and problem-solving abilities.
* Proficiency in CRM systems to track and manage customer interactions.
Desirable Skills
* Experience in a fast-paced, customer-focused environment.
* Knowledge of construction processes and common snagging issues.
* Ability to mentor or guide junior colleagues.
What’s on Offer
* Salary: £30,000 – £35,000 (gross, annual)
* 25 days annual leave
* Private medical insurance or healthcare cash plan options
* Annual bonus scheme
* Pension scheme
* Sharesave scheme
* Life assurance and personal accident insurance
* Cycle-to-work schemeBefore You Apply
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Looking for your next career move? Join a top company hiring Customer Service Coordinator job near me in Brentwood, Essex! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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