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Customer Service Exec

Job Posted: 18 minutes ago

Salary: £ 28,000 - 31,000 / Annum
Job Type: Permanent
Location: Bulwell, Nottingham

Expire in: a month

Job Description

Sutton Auto Factors is a leading supplier of automotive parts and accessories, providing exceptional service to trade and retail customers across the region. As our business continues to grow, we are looking for a Customer Service Executive to join our busy call centre team in Bulwell.

This is an excellent opportunity for someone who enjoys speaking with customers, thrives in a fast-paced environment and takes pride in delivering outstanding service.

The Role

As a Customer Service Executive, you will be the first point of contact for customers calling into the business. You will handle incoming enquiries, process orders, arrange same-day deliveries where required and ensure customers receive a professional and efficient service at all times.

The role requires excellent communication skills, strong attention to detail and the ability to remain calm and organised during busy periods.

Key Responsibilities

  * Answer incoming customer calls in a professional and friendly manner.

  * Process customer orders accurately and efficiently.

  * Arrange and coordinate same-day delivery requests.

  * Take card payments securely over the telephone.

  * Provide customers with product availability and order updates.

  * Resolve customer queries and escalate issues where necessary.

  * Liaise with internal departments to ensure orders are fulfilled accurately and on time.

  * Maintain accurate customer records and order information.

  * Deliver a high standard of customer service on every interaction.

  * Support the wider team with general administration and customer service activities.

Skills & Experience

  * Previous experience within a customer service, call centre, sales order processing or telephone-based role.

  * Excellent verbal communication and listening skills.

  * Strong customer service focus and a professional telephone manner.

  * Good attention to detail and accuracy when processing orders.

  * Ability to work effectively in a fast-paced environment.

  * Competent IT skills, including Microsoft Office and order processing systems.

  * Experience of taking payments over the telephone would be advantageous.

  * Previous experience within a call centre environment would be beneficial but is not essential.

  * Experience within the automotive, motor factor or vehicle parts sector would be advantageous but not required.

What We Offer

  * Competitive salary.

  * Full training and ongoing support.

  * Friendly and supportive team environment.

  * Stable and growing business.

  * Opportunities for development and progression.

  * Employee discounts on products and services

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Customer Service Exec job near me in Bulwell, Nottingham! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!