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Customer Service Executive

Job Posted: 7 days ago

Salary: £ 26,000 - 30,000 / Annum
Job Type: Permanent
Location: Cinderford

Expire in: 21 days

Job Description

Customer Service Executive

Location: Cinderford

Position: Full time, Permanent

Salary: £26,000 - £28,000

Autograph Recruitment is working with an innovative, technical manufacturing business based in Cinderford. They pride themselves on their exceptional service, creating longstanding relationships with customers and suppliers.

As they grow, we are looking to recruit a highly organised and proactive Customer Service Executive for their team. This is a dynamic and varied role, combining customer interaction, order coordination, and problem-solving within a fast-paced manufacturing environment. This role will play a key part in ensuring excellent customer experience and smooth day-to-day running of the business. 

Responsibilities of Customer Service Executive:

Act as the primary point of contact for customers, managing enquiries and providing timely updates 
	
Process customer orders from initial quotation through to dispatch, ensuring accuracy at every stage 
	
Coordinate closely with production, logistics, and procurement teams to ensure on-time delivery 
	
Monitor order progress, proactively communicating any delays, changes, or issues to customers 
	
Maintain and update internal systems with order details, invoices, delivery notes, and customer records 
	
Handle and resolve customer queries, complaints, and after-sales support efficiently and professionally 
	
Assist in continuous improvement of customer service processes 
	
Build long-standing relationships with customers, ensuring a consistently high level of service 

The Ideal Candidate:

Proven experience in a customer service role within a fast-paced environment
	
Confident liaising with internal departments such as production, warehousing, and logistics 
	
Excellent organisational skills with the ability to manage multiple priorities and meet deadlines 
	
Strong problem-solving skills with a proactive and solutions-focused approach 
	
Ability to work effectively in a fast-paced environment with changing priorities 
	
High level of attention to detail and accuracy in data entry and administration 
	
Excellent communication skills, both written and verbal

Next Steps:

If this sounds like a great opportunity and you can demonstrate a proven track record in delivering the above, then please click Apply to upload your CV for consideration.

Alternatively, contact Katie Dawe on (phone number removed) or email (url removed)

Autograph Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.

Get in touch today! 

#ASRSW

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