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Customer Service Executive

Job Posted: 16 days ago

Salary: £ 30,000 - 30,000 / Annum
Job Type: Permanent
Location: Leeds, West Yorkshire

Expire in: 11 days

Job Description

Job Title: Customer Service Executive

Location: Leeds, LS16 
Salary: £30,000
Start Date: May
Hours of Work: 8-5 Mon - Fri
Work Arrangements: Fully office based

About the Role
We are looking for a proactive and customer-focused individual to join our team as a Customer Service Executive. This role is ideal for someone who enjoys working in a fast-paced environment and is passionate about delivering a high-quality customer experience.

Key Responsibilities

Managing customer enquiries via phone and email
Resolving issues efficiently and professionally
Maintaining accurate records and updating internal systems
Working collaboratively with internal teams to support the customer journey
Identifying ways to improve customer satisfaction and processesKey Requirements

Previous experience in a customer service or client-facing role
Strong communication and interpersonal skills
Good problem-solving ability and attention to detail
Comfortable working in a fast-paced environment
Experience with CRM systems (e.g. Salesforce) and familiarity with business tools such as Microsoft 365; knowledge of Sage is advantageousWhat We Offer

Competitive salary
Collaborative and supportive team environment
Opportunities for development and progressionIf you're a motivated individual with a passion for customer service, we'd be keen to hear from you.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

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