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Customer Service Executive

Job Posted: 5 days ago

Salary: £ Competitive
Job Type: Permanent
Location: South Yorkshire

Expire in: 22 days

Job Description

NEW VACANCY! (PK9257)
 
CUSTOMER SERVICE EXECUTIVE

SOUTH YORKSHIRE

Salary up to £28,586 + Benefits

Hours: 8.30am-5pm Mon-Thurs, 8.30am-4.30pm Friday.

Our Client is a well-established, innovative and successful designer of primary packaging for major brands in a variety of market sectors in the UK and Overseas. 
Currently recruiting for a Customer Services Executive to join their award-winning team to reinforce their strong reputation for combining traditional manufacturing expertise with modern, efficient technology to support niche markets worldwide.

Responsibilities:

Processing all customer requests in a timely and accurate manner
Using CRM system to record all correspondence and information
Chasing and recording forecast information and liaising with Account Managers, Demand Planning and Resort
Provide support for Account Manager and deal with all correspondence in their absence
Ensure all Authorisations to Produce are sent and received according to procedure and stock is cleared within the agreed timeframe
Order entry and liaise with customers on stocks/deliveries/charges and Pro-Forma invoicing
Maintenance of Customer Pricing
Prepare small volume quotations and follow up/record feedback
Obtaining of freight quotations, liaising and booking freight with forwarders to ensure timely collections and export deliveries
Updating the export freight charges spreadsheet to monitor expenses and profits on export freight
Filing of paperwork and export documentation, checking all paperwork is correct and liaising with forwarder/customer if any changes are needed
Ensure all legal documentation requirements are satisfied for export trade
Staying informed about any updates to international trade procedures, such as changes to Incoterms, tariff codes, geopolitical conflicts that may affect lead times for customers
Participate in Customer visits as appropriate
Attend monthly Sales Support Review
Any other reasonable duties as requiredPerson Specification:

Proven experience with export documentation (Export Master preferred)
Minimum 5 years' commercial experience in a fast-paced, customer-facing sales environment
Strong commercial awareness and customer focus
Proficient in Microsoft Office, particularly Excel (intermediate level)
Excellent organisational skills with the ability to structure and manage reports effectively
Strong communication and presentation skills, with the ability to influence stakeholders at all levels
Proactive, detail-oriented, and able to manage tasks systematically
Ability to respond to customer needs, take ownership, and work effectively within a small team
Professional, motivated, and results-driven, with a commitment to company values and standardsExcellent attention to detail
Promotes and is passionate about the values and standards of the business

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