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Customer Service Executive

Job Posted: 2 hours ago

Salary: £ 27,500 - 27,500 / Annum
Job Type: Permanent
Location: Wixams, Bedford

Expire in: a month

Job Description

Our client based in Wixams (own transport required) are currently recruiting for a Customer Service Executive on a permanent basis. Working Monday to Friday..

Key Responsibilities and Tasks

  * Client, Customer, and Carrier Interactions

  * Serve as the first point of contact for client, customer, and carrier queries via phone, email, and ticketing systems (e.g., Query Manager).

  * Resolve low-level enquiries such as order status updates, delivery tracking, and proof-of-despatch requests.

  * Escalate complex or sensitive issues to the Account Manager.

  * Maintain accurate communication records and provide timely updates to clients and customers.

  * Liaise directly with carriers to assist with client or customer delivery queries.

  * Uphold Company standards of professionalism in every client and customer interaction.

Account Management Support

  * Support Account Managers by handling day-to-day administrative requests and updates.

  * Ensure client requirements are processed accurately and within agreed timeframes.

  * Assist in preparing and maintaining job briefs, job bags, and supporting documentation.

  * Keep Account Managers informed of client feedback, issues, or service concerns.

  * Administration and Order Support

  * Perform clerical and administrative tasks such as scanning, filing, and creating or updating job bags.

Requirements

  * Customer Service experience within an office environment

  * Available immediately

  * Excellent computer skills

  * Organised

  * Can do attitude

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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