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Customer Service Executive

Job Posted: 4 days ago

Salary: £ Competitive
Job Type: Permanent
Location: East Grinstead, West Sussex

Expire in: 23 days

Job Description

About the job

Morgan McKinley is recruiting for an experienced Customer Service Executive with excellent customer service skills to join a fast-growing and exciting company based in East Grinstead.

The successful candidate will be responsible for handling daily customer enquiries, processing orders through a ticketing system, and building and maintaining strong customer relationships while delivering a high standard of service.

Location: East Grinstead - Hybrid (2-3 days office-based)
Hours: Monday to Friday, 8:00am-5:00pm or 9:00am-6:00pm

Key Responsibilities

Act as the first point of contact for customer enquiries, delivering exceptional service and maintaining strong customer relationships.
Resolve daily customer queries, process orders, and manage related correspondence accurately and efficiently.
Use ticketing systems to manage and update customer requests in line with SLAs and standard operating procedures.
Liaise with Customer Services, Warehouse Team Leaders, and other internal departments to ensure the smooth resolution of customer requests.
Manage live chat and inbound enquiries, directing queries to the appropriate teams within agreed response times.
Provide professional telephone and email support, ensuring a positive customer experience at every stage.

Skills & Experience

Previous experience in a customer service or customer support role.
Experience working to deadlines and meeting SLA commitments.
Financial administration or financial responsibility experience.
Proficient in Microsoft Office, particularly Excel and Outlook.
Excellent organisational skills, with the ability to manage a busy inbox and prioritise workload.
Strong interpersonal and relationship-building skills.
A collaborative team player with a proactive approach.
Excellent written and verbal communication skills.
High level of accuracy and attention to detail

Before You Apply

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Bank details.
National Insurance number.
Date of birth.

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Looking for your next career move? Join a top company hiring Customer Service Executive job near me in East Grinstead, West Sussex! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!