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Customer Service Executive

Job Posted: 15 days ago

Salary: £ 28,000 - 28,000 / Annum
Job Type: Permanent
Location: KT17, Epsom, Surrey

Expire in: 13 days

Job Description

Based in Epsom

  * c£28,000 salary

  * Monday – Friday, 9am – 5.30pm

Benefits:

  * Genuine career progression

  * Onsite parking

  * 20 days holiday + bank holidays

  * Pension scheme

  * Genuine career progression

Job Description:

  * Answering emails/phone calls from customers and solving issues.

  * Follow the complaints procedure and logging all correspondence.

  * Liaising with suppliers and couriers to help organise customer requests.

  * Provide troubleshooting advice and arranging spare parts to be delivered.

  * Booking in customers who may require on site engineer visits.

  * Dealing with returns – working closely with the supplier and shipping company

  * Preparing delivery/ service notes.

  * Liaising with Engineers and scheduling installations.

  * Generating reports for management.

  * Implement systems and procedures.

  * Check and respond to Google reviews.

  * Working on a ticketing system.

Person Specification:

  * Experience in a customer service role.

  * Keen eye for detail.

  * Handling and resolving problems or experience scheduling.

  * Able to multi task and prioritise.

  * Able to deal calmly and effectively with customers and bring the matter to a satisfactory conclusion.

  * Good computer literacy (all systems used are computer based and many products we sell have computer systems driving them)

Before You Apply

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Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Customer Service Executive job near me in KT17, Epsom, Surrey! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!