Hiring Now: Customer Service Executive Near You – Apply Today!
Your Next Customer Service Executive Job Starts Here – Apply Now!
Customer Service Executive
Job Posted: 5 days ago
Salary: £ 24,740 - 24,740 / Annum
Job Type: Permanent
Location: Chippenham, Wiltshire
Expire in: 23 days
Job Description
Customer Service Executive
Chippenham
Annual Salary: £24,740 per annum
Working Hours: Full-Time, 37.5 per week, Monday to Friday
Temporary to Permanent
There are two working pattern options available for this role:
Rotating Shifts: (Shifts rotate on a scheduled basis.)
7:30 am – 3:30 pm
8:30 am – 4:30 pm
9:30 am – 5:30 pm
OR
Fixed Shift:
9:30 am – 5:30 pm
Summary:
An exciting opportunity has arisen for a Customer Service Executive to join a well-established organisation in the charitable sector.
Based in Chippenham, this organisation works behind the scenes to support some of the UK’s best-known charities. Their focus is on delivering exceptional donor and supporter experiences through a variety of impactful fundraising campaigns and programmes.
They are now looking for a motivated and personable individual to join their collaborative and supportive team.
Key Responsibilities:
* Deliver outstanding customer service via phone, email, and helpdesk to supporters and charity clients
* Process payments and supporter interactions securely and accurately
* Maintain service level agreements (SLAs) and meet key performance indicators (KPIs)
* Escalate service issues promptly and appropriately
* Complete administrative tasks including letters, reports, secure data handling, and regular client activity
* Work collaboratively within the team, supporting wider departmental goals
* Cover for team members when required and contribute to team wellbeing and development
Ideal Candidate:
* Previous experience in a customer service and/or administrative role
* Confident user of Microsoft Office, particularly Word, Excel, and Outlook
* High level of accuracy and attention to detail
* Able to multitask effectively and prioritise workload
* Strong communication skills (both verbal and written)
* A proactive and responsible attitude to work
* Minimum of 3 GCSEs including Maths and English (or equivalent)
Desirable:
* Experience in a contact centre environment
* Relevant customer service qualifications (e.g. City & Guilds Level 2, ILM)
This vacancy is being advertised by New Resource Group. The services of New Resource Group are that of an Employment AgencyBefore You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
Looking for your next career move? Join a top company hiring Customer Service Executive job near me in Chippenham, Wiltshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
© Vita CV: Registered in England and Wales (16187919).