Hiring Now: Customer Service Executive Near You – Apply Today!
Your Next Customer Service Executive Job Starts Here – Apply Now!
Customer Service Executive
Job Posted: 6 minutes ago
Salary: £ 26,000 - 28,000 / Annum
Job Type: Contract
Location: Kingswinford
Expire in: a month
Job Description
We are recruiting a Customer Services Advisor to work on a maternity contract for a successful company based in Kingswinford. The role will be for 12 months.
You are providing excellent customer service by ensuring efficient processing of all machine and accessory orders from receipt of order until dispatch.
You will be working closely with the UK management team to ensure the UK strategy and business goals are achieved.
The main duties will be:
Ensure all orders received are entered into JDE and confirmations sent to clients within 3 working days.
Answer customer calls within the defined time scale, effective call handling to ensure customer requirements are understood and actions fulfilled.
Respond quickly and professionally to customer needs, taking ownership of all issues until customer is satisfied with the resolved
Maintain good customer relations by presenting a professional, efficient and helpful service.
Responsible for the customer communication from order receipt, machine availability, delivery lead times and dispatch confirmations.
Liaise with other departments in the forecasting process to identify potential shortages of specific machine codes, weekly order diary confirmation, and allocation of stock items once received.
Build relationships with key customers and have an understanding of external relationships to be able to advise on their agreed pricing and contract structure to ensure satisfaction of the departments/Company's service.
Assist customers with invoice queries and warranty return process, documenting and requesting credits where relevant
The successful candidate will have the following skills:
Communicate with customers at all levels
Communication with internal functions
Planning & Organisation
Time Management
Work as part of fast responsive team
Flexible within team
Multi-tasking
Previous experience working in a customer service environment working at part of responsive team
In return the company will provide a competitive remuneration package, a friendly family environment and full training and support on all the productsBefore You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
Looking for your next career move? Join a top company hiring Customer Service Executive job near me in Kingswinford! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
© Vita CV: Registered in England and Wales (16187919).