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Customer Service Executive
Job Posted: 7 hours ago
Salary: £ 28,000 - 30,000 / Annum
Job Type: Permanent
Location: Sudbury, Suffolk
Expire in: a month
Job Description
Just Recruitment is working with a great company in Sudbury, offering a stable team and positive working environment.
They are looking for a Customer Services Executive - to join their long-standing team.
As the Customer Service Executive, you will deal directly with customers by phone or email providing stock updates, pricing and delivery information.
You will provide excellent customer service and to promote this idea throughout the organisation.
The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.
To be considered for this role you must have excellent Excel skills, including VLOOKUP's and Pivot Tables.
Key Responsibilities
Improve customer service experience, create engaged customers and facilitate organic growth
Take ownership of customers issues and follow problems through to resolution
Set a clear mission and deploy strategies focused towards that mission
Develop service procedures, policies and standards
Keep accurate records and document customer service actions and discussions
Analyse statistics and compile accurate reports
Review order input, both for accuracy and to understand our customers business & requirements
Manage office holidays and ensure cover in place
Key Candidate Requirements
Proven working experience as a Customer Service Executive or Key Account Handler
Experience in providing customer service support
Excellent knowledge of management methods and techniques
Ability to think strategically and to lead
Strong client-facing and communication skills
Advanced troubleshooting and multi-tasking skills
Customer service orientation
Strong Excel skills are required
Working hours are Monday to Friday 8am - 5pm.
This is an excellent opportunity, to join a growing business, offering the opportunity to grow within this roleBefore You Apply
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Looking for your next career move? Join a top company hiring Customer Service Executive job near me in Sudbury, Suffolk! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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