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Customer Service Executive
Job Posted: 3 hours ago
Salary: £ 25,000 - 35,000 / Annum
Job Type: Permanent
Location: Prudhoe, Northumberland
Expire in: a month
Job Description
Salary: £25-30,000 + Monthly Bonus
21 Days Holiday per year. Increasing by 1 day a year for first 5 years!
Private Health Insurance
B2B Inbound Calls Only - This is not an outbound sales role
Overview
The UK's largest independent supplier of drives and motors, a five-time "Supplier of the Year," is seeking 2 passionate and dedicated Customer Service Executives to join their busy team at their head office in Prudhoe. If you're driven by customer success and seeking a company that truly appreciates your loyalty, then this could be the job for you. Join a business built on providing cutting-edge products and unparalleled customer service – a reputation that speaks for itself.
This role centres around taking orders, order processing, emailing quotes, advising customers, and delivering exceptional customer service. The ideal candidate is IT literate and has prior experience in a technical sales or similar role. B2B expereience essential.
This role would ideally be suited for someone currently working in a similar role for one of the major UK electrical wholesalers such as CEF or Edmundson Electrical.
Key Responsibilities
· Receive and process customer orders accurately and promptly.
· Prepare and issue quotations via email, ensuring clarity and professionalism.
· Advise clients on product or service details, offering knowledgeable support.
· Manage customer inquiries by phone and email with efficiency and courtesy.
· Record customer interactions, orders, and quotes in CRM or internal systems.
· Coordinate order fulfillment and liaise with internal departments (e.g., sales, logistics, technical team) as needed to ensure timely customer delivery.
· Follow up with customers on order status or quote requests to ensure satisfaction.
· Troubleshoot basic technical or sales-related queries and escalate more complex issues appropriately.
· Maintain up-to-date product and pricing knowledge, especially within the technical domain. (Comprehensive training provided).
Ideal Candidate Profile
· Office-based, reliable, and self‑motivated.
· Excellent IT literacy—comfortable using CRM systems, Microsoft Office suite (especially Outlook, Word, Excel), and email platforms.
· Prior experience in technical sales, customer service, or a related customer-facing role.
· Strong communication skills—both written and verbal—with attention to detail.
· Ability to multitask, prioritise effectively, and maintain composure under pressure.
· Problem‑solver with a customer-centric mindset.
· Team collaborator who works well across functions to ensure customer needs are met.
Qualifications & Skills
· Proven experience in a customer service, order processing, or technical sales role.
· Proficiency in CRM and email communication tools.
· Solid IT skills (e.g., Word, Excel, Outlook, plus CRM navigation).
· Strong organisational, multitasking, and time-management ability.
· Effective written and verbal communication.
· High attention to detail and accuracy.
· Customer-focused, solution-oriented, and professional.
· Flexible to adapt and support evolving needsBefore You Apply
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Looking for your next career move? Join a top company hiring Customer Service Executive job near me in Prudhoe, Northumberland! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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