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Customer Service
Job Posted: 4 hours ago
Salary: £ 25,000 - 25,000 / Annum
Job Type: Permanent
Location: PE9 1AA, Stamford, Lincolnshire
Expire in: a month
Job Description
Customer Service Executive
Location : Stamford
Salary : £25000
Hours : Monday - Friday 08:45 - 17:30
Customer Service Executive
* Identify and source suitable venues that match the event’s requirements, including location, capacity, facilities, and budget constraints.
* Work closely with clients to understand their event needs, objectives, and preferences, ensuring that venue options align with their vision.
* Negotiate competitive rates, terms, and conditions with venue suppliers, ensuring the best possible deal for the client.
* Organize and conduct site visits to assess the suitability of venues, evaluating factors like accessibility, ambiance, and logistical capabilities.
* Maintain up-to-date knowledge of both UK and international venues, participating in site visits and industry expos/events.
* Ensure venue options align with the client’s budget, providing cost-effective options.
* Build and maintain strong relationships with venue suppliers, ensuring reliable service and the best treatment for clients.
* Create detailed venue proposals, including recommendations and any considerations for the client when needed.
* Address any issues or challenges that arise with venues, including last-minute changes or emergencies, ensuring minimal disruption to the event.
* Advise on and incorporate sustainable venue options and practices, aligning with clients’environmental goals.
* Maintain thorough records of all venue-related communications, contracts, and decisions,ensuring transparency and easy reference.
* Gather feedback on venue performance, contributing to post-event reviews and continuous improvement of venue selection processes.
* Provide regular updates to clients on venue search progress, addressing any concerns or additional requirements as they arise
Key skills
* Good levels of written and spoken English
* Excellent customer service skills with good negotiation skills
* Able to self-manage
* Flexible and comfortable with fast paced change
* Excellent organisation and time management skills
* Able to work under own initiative and under pressure
* Unafraid of new challengesBefore You Apply
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