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Customer Service

Job Posted: 3 hours ago

Salary: £ Competitive
Job Type: Temporary
Location: Edinburgh

Expire in: a month

Job Description

We're hiring Customer Service Representatives to support the UK's largest Banking Group in Edinburgh. If you're caring, motivated, and ready to deliver outstanding customer service, this is your chance to shine!

Role: Customer Service Representative

Division: Investment, Pensions & Insurance (IP&I)

Location: Lloyds Banking Group, Princes Exchange, Edinburgh, EH3 9AQ

Pay rate: £14.02 per hour

Contract: Temporary

Start Date: 26th January 2026

Hours: Full time, 35 hours per week

Working Pattern: 8am-6pm Monday to Friday on a shift-pattern basis

Hybrid working available after successful completion of training (up to 3 days working from home)

Training: Full time for 6-8 weeks.

Important:

* This is a full-time role (35 hours per week) - not suitable for students.

* You must be based in Edinburgh or able to commute to Princes Exchange.

* Closing date for applications: 17th December 2025.

What You'll Do:

You'll handle complex enquiries with care and professionalism. You'll take ownership of customer queries, whether by phone or through core admin tasks, providing first-touch resolution whenever possible. Working within our IP&I team, you'll play a vital role in supporting customers with life, pensions, investments, and insurance needs.

What You'll Need:

* Experience speaking with customers and a genuine desire to do the right thing

* Strong communication skills and a compassionate approach

* Attention to detail and confidence using digital tools

* Ability to spot opportunities to improve the customer journey

Why join us?

At Scottish Widows, we put customers at the heart of everything we do. You'll receive excellent training, work in a supportive team environment, and enjoy opportunities to grow your career. Join us and help millions of customers move forward with their futures.

Selection Process:

Screening call
Online registration
Behavioural assessment
Interview
Vetting (pre-employment checks such as credit check, criminality check and reference checks)Ready to make a difference?

Apply today and be part of a team that values, care, collaboration, and your development. Applications close on 17th December - don't miss out!

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Customer Service job near me in Edinburgh! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!