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Customer Service
Job Posted: an hour ago
Salary: £ 25,000 - 25,000 / Annum
Job Type: Permanent
Location: Cardiff
Expire in: a month
Job Description
Customer Service
Location: Remote
Salary: £25,000 per annum
Job Type: Permanent, Full Time
Yolk Recruitment is working with a fast-growing B2B conference and events business that delivers high-quality conferences, roundtables and networking events focused on industry collaboration and knowledge sharing. Their flagship event brings together leaders and experts from across the supply chain sector.
We're now looking for an experienced and proactive Customer Service professional to join their close-knit, remote team. You'll support a wide range of admin, event coordination, and customer service tasks - with plenty of variety and the chance to make a real impact.
What you'll be doing:
Customer and Admin Support
Respond to and manage email inboxes on behalf of the team, ensuring important messages are prioritised and followed up.
Handle phone enquiries from speakers, sponsors and delegates.
Proofread and edit marketing materials.
Update stakeholders and manage communications across channels.Content and Social Media
Oversee and support the creation of content for company social media accounts.
Ensure regular posting and accuracy of all content.
Use Canva and Adobe tools to edit and update social media graphics where needed.Event Coordination
Assist in planning and delivering high-profile conferences and events.
Liaise with attendees, manage materials, and ensure everything runs smoothly.
Support with delegate acquisition and ensure sponsors are looked after before, during and after events.Office and Operations
Maintain internal files and documents.
Prepare reports, presentations, onboarding guides and training materials.
Manage CRM data, keeping contact lists up to date and sourcing relevant new leads.
Support the wider team with scheduling, calls, and chatbot enquiries.
Coordinate with suppliers and service providers as needed.What you'll need:
Proven experience in a similar admin or customer support role.
Excellent communication skills, both written and verbal.
Strong organisational skills with the ability to multitask.
Comfortable using Microsoft Office (Word, Excel, Outlook, PowerPoint).
Experience with CRM tools (e.g. HubSpot) and task platforms like Asana or (url removed).
Confident working independently in a fully remote setup.
Experience in events or conferences would be a bonus.
Canva and Adobe skills for basic content editing are desirable.What you'll get in return:
£25,000 annual salary
25 days annual leave, plus one extra day for each year of service
Remote working with flexibility
Employee referral bonus scheme
Regular company socials
A chance to grow with the business as it scalesBefore You Apply
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Looking for your next career move? Join a top company hiring Customer Service job near me in Cardiff! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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