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Customer Service
Job Posted: 15 hours ago
Salary: £ 12.31 - 12.31 / Hour
Job Type: Temporary
Location: Rochdale
Expire in: a month
Job Description
Customer Service Agent
📍 Location: Rochdale
⏰ Hours: 9am- 5pm Tuesday – Saturday (Tuesday-Friday in the office & Saturday WFH).
💰 Pay: £12.31 per hour
📄 Contract: Temp to Perm
Are you passionate about helping people, solving problems, and making a difference? We're looking for a Customer Service Agent to join our client! You'll be the first point of contact for our customers, providing timely, friendly, and effective assistance via phone and email.
Key Responsibilities:
Respond promptly and accurately to customer enquiries across multiple channels (phone, email, chat)
Understand customer needs and guide them through using specific features of our products
Log all customer returns and replacements with clear, detailed information
Monitor and analyse trends in faulty products and escalate issues appropriately
Maintain and update databases with information on technical issues and helpful interactions
Monitor customer complaints on social media and proactively reach out to assist
Provide in-depth support for product functionality and features
Share knowledge on product features and troubleshooting with team members
Follow up on all enquiries to ensure full resolution and customer satisfaction
Collect and communicate customer feedback to product and marketing teamsRequirements:
✅ Excellent communication and interpersonal skills
✅Strong problem-solving ability and attention to detail
✅Experience in a customer service or technical support role preferred
✅Ability to handle multiple channels and multitask efficiently
✅Proactive attitude with a customer-first mindset
✅Comfortable working in a fast-paced, team-oriented environment
This is a temp-to-perm role, meaning there is an opportunity for a permanent contract based on performance.
📩 Interested? Apply now
Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Business for this vacancyBefore You Apply
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Looking for your next career move? Join a top company hiring Customer Service job near me in Rochdale! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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