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Customer Service
Job Posted: 6 days ago
Salary: £ Competitive
Job Type: Permanent
Location: Blackpool, Lancashire
Expire in: 22 days
Job Description
Love customer service, staying organised and making travel dreams happen?
This role could genuinely change your Mondays.
You're probably the kind of person who gets a buzz out of helping others - solving problems, answering questions before they're even asked, and making people feel looked after. You're calm under pressure, love a tidy to-do list, and take pride in doing things properly.
And let's face it - you also want to work somewhere where you're treated like a person, not just another cog in the machine.
Sound familiar? Keep reading.
What You'll Be Doing
You'll be at the heart of delivering unforgettable group travel experiences - mostly for young people, schools and educational groups - across the UK, Europe and worldwide.
That means:
Talking to customers, getting to know what they need, and guiding them through the whole journey
Booking coaches, accommodation, excursions and experiences that fit their plans
Helping teachers and trip leaders feel fully supported and confident
Managing multiple trips at once - keeping timelines tight and details accurate
Solving any hiccups with patience and professionalism, and always with a smile (even over email)
You'll use tools like Microsoft Office, email and booking platforms - but it's your people skills, not your tech skills, that will make the difference here.
Why People Love It Here
This isn't your average office job - and the team isn't your average bunch either.
Hybrid working - up to 3 days a week from home (after probation)
Flexible hours - 37.5 hours per week between 8am-5.30pm to fit around life
Pay progression - starting at £25,350, rising to nearly £29k + commission after 3 years based on performance
Bonuses - for successfully delivered tours (after qualifying period)
Proper time off - 20 days + BH in year 1, then 25 days + BH after your first year, plus 10+ days off over Christmas (save 3 days of your holiday entitlement)
Extra birthday day off
Fun extras - BBQs, socials, discounts on family holidays, and chances to go on trips yourself
Supportive team - genuine career development, personal training plans, and lovely management who want you to succeed
Who This Role Is For
You don't need to come from travel - but if you've worked in customer service, hospitality, education or retail, you could be a brilliant fit.
You'll need to be:
A great communicator (phone, email and in person)
Detail-focused and comfortable managing lots of moving parts
Positive and calm under pressure
Confident juggling priorities without dropping the ball
Naturally helpful and happy to go the extra mile
What Happens Next
You don't need the perfect CV - just send me what you've got
On behalf of my client, I look forward to hearing from you.
INDEPBefore You Apply
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Looking for your next career move? Join a top company hiring Customer Service job near me in Blackpool, Lancashire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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