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Customer Service
Job Posted: a day ago
Salary: £ 25,650 - 25,650 / Annum
Job Type: Contract
Location: Cheshire
Expire in: a month
Job Description
Customer Service Advisor
£25,600 per annum
Hybrid
Crewe
6 month FTC initially with possibility of permanant position
Are you passionate about delivering outstanding customer service and making a real difference in people’s lives? We’re recruiting for a Customer Operations Specialist to join a dynamic and supportive operations team at a leading organisation committed to excellence and integrity.
This is a hybrid role based at the head office, offering flexibility and a fast-paced, rewarding environment where your communication skills and attention to detail will shine.
Key Responsibilities
Claims Processing: Accurately assess and process customer claims, ensuring compliance and fraud prevention.
Customer Support: Provide first-class service across multiple channels including phone, email, live chat, post, and social media.
Data Management: Maintain and update customer records with precision and care.
Credit Control: Reconcile payments, manage ledgers, and apply effective credit control measures.
Sensitive Interactions: Handle vulnerable situations and policy closures with empathy and professionalism.
Digital Engagement: Encourage customers to adopt digital platforms for easier access to services.
Compliance & Reporting: Follow data protection procedures and report breaches promptly.
Performance Driven: Meet and exceed KPIs while delivering positive customer outcomes.
Team Collaboration: Work closely with internal teams to resolve issues and improve service delivery.
What We’re Looking For
Excellent written and verbal communication skills
A compassionate and solution-focused approach
Strong organisational skills and attention to detail
Ability to work independently and collaboratively
Solid administrative skills and Microsoft Office proficiency
Working Style
Hybrid working available
Based at head office
Why Apply?
This is a fantastic opportunity to join a team that values professionalism, responsibility, and customer focus. If you’re looking for a role where you can grow, contribute meaningfully, and be part of a supportive environment — we’d love to hear from you.
Leanne (phone number removed) or email
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