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Customer Service Lead
Job Posted: 2 hours ago
Salary: £ 30,000 - 35,000 / Annum
Job Type: Permanent
Location: Brierley Hill, Dudley
Expire in: a month
Job Description
Involve Recruitment (Midlands) Ltd is working with a Industry leading Black Country based company to recruit for a CUSTOMER SERVICE LEAD role!
The purpose of this role is to support the full aftercare - everything from managing deliveries, complaints, warranty on goods and transport etc
* Salary - £30,000 to £35,000
* Monday to Friday 8:30am to 5pm
* 22 days holiday plus bank holidays
This role will work closely with the Sales Manager so a Sales Support or Customer Service team leader / manager background would be ideal!
Responsibilities:
* Deal with all enquiries from customers post order placement.
* Deal with all warranties and complaints
* Be responsible for maintaining the Complaint system
* Ensure that all complaints are correctly coded and report monthly on these.
* Be responsible for communications with our logistic partners regarding customer deliveries.
* Be responsible for the RMA and customer credits process.
* Continuous improvement of customer processes
This is a exciting position so please do not delay in applyingBefore You Apply
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Looking for your next career move? Join a top company hiring Customer Service Lead job near me in Brierley Hill, Dudley! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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