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Customer Service Manager
Job Posted: 9 hours ago
Salary: £ Competitive
Job Type: Permanent
Location: Kingston Upon Hull, East Riding of Yorkshire
Expire in: a month
Job Description
CUSTOMER SERVICE MANAGER
Working in partnership with a family-owned business who are a supplier distributing bottled and plumbed water coolers across the market in Hull (HU4) we are recruiting an organised, independent customer service manager. This is a fantastic opportunity to work for a growing family business who are offering £16.5k plus discretionary Christmas Bonus.
Shift pattern/ Working hours:
Office based Wedneday to Friday 8am till 4pm.
Start date / Duration
The Customer Service Manager position will commence within start dates determined for December however interviewing process will be in November.
Job Description
We are seeking a driven and collaborative Customer Service Manager to join our team on a part - time basis, working 24 hours per week. The role involves a high amount of attention to detail, great organisation skills and previous involvement within IT and software.
Responsibilities:
Small amount of filing
Organise the orders generated for between 3 - 4 drivers per day, creating an efficient route for them using Prowat
Upload the deliveries completed the day before by the drivers
Check their handheld confirmations are correct
Record total number of bottles, coolers swapped, sanitised, cups delivered by each driver
Print and check the vehicle tracker for each driver
Deal with enquiries, queries, orders
Check and action emails and phone calls in coming regularly
Ordering cooler replacements or new machines with the sanitisation room
Liaise with office manager and 2 other sales desks with any changes
Liaise with drivers completing your round where necessary
Assist with other members of staffRequirements:
Competent on Microsoft Mail, Excel and Word
Customer Service Skills
Dealing with enquiries/queries from existing customers
Inputting customer orders onto Prowat (bespoke software)
Updating customer details on Prowat where necessary
Ensuring the customer is satisfied with the service
Weekly Telephone/email contact with existing customer base to check if require a delivery using Microsoft Excel spreadsheet
Creating quotations via email from prewritten template to customer enquiries
Follow up Quotations
Send Contracts won via AdobeWhat's in it for you?
£16.5k annual
Straight permanent contract
Wednesday to Friday working hours 8am till 4pm
Birthday off!
Discretionary Christmas Bonus
24 days holiday + Bank Holidays
Stafforce Navigate + App:
Shopping discounts.
Discounted Gym membership.
24/7 GP service.
Health & Wellbeing support.
On-line access to payslips and pension information.The successful candidate:
To be considered for the position of cleaning role you must.
Have clear organisation skills and use them to practice.
Attention to detail and accuracy in administrative tasks.
Strong communication and interpersonal skills.
Competent on Microsoft Mail, Excel and Word
Customer service skillsAbout Us
We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options.
We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companiesBefore You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
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