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Customer Service Manager
Job Posted: 13 hours ago
Salary: £ 40,000 - 45,000 / Annum
Job Type: Permanent
Location: G83, Dalmonach, West Dunbartonshire
Expire in: a month
Job Description
Customer Service Manager
Location: Alexandria (Office-Based)
Salary: £40,000–£45,000 (DOE)
Hours: Full Time or Part Time (4 days) considered | Flexible start/finish times
Anderson Knight is working in partnership with a well-established organisation to recruit a Customer Service Manager based in their Alexandria office. This is an excellent opportunity for a confident, people-focused leader to oversee a small customer service team and play a key role in supporting customer relationships, service delivery and operational efficiency.
Key Responsibilities
• Lead and support the Customer Service team, promoting a positive and collaborative working environment.
• Manage shared customer service mailboxes, ensuring timely and accurate triage of incoming enquiries.
• Oversee new customer onboarding, including relevant compliance checks and documentation.
• Coordinate customer orders and logistics, including haulier quotes, confirmations, documentation and transport arrangements.
• Manage customer forecasts, schedules and product allocations.
• Carry out due diligence checks for customers, suppliers and hauliers.
• Compile and maintain operational schedules and allocation programmes.
• Support credit control processes including weekly credit approvals and customer limit management.
• Prepare and issue customer correspondence and required documentation.
• Support month-end processing and PO-to-invoice approvals.
• Manage holiday schedules and team diary coordination.
• Maintain internal process documentation and ensure forms and workflows are up to date.
About You
• Previous experience managing or leading a customer service function.
• Excellent written and verbal communication skills with a proactive, solutions-focused approach.
• Strong relationship-building skills and confidence engaging with internal and external stakeholders.
• Good IT literacy with working knowledge of Microsoft Word, Outlook and Excel.
• Highly organised, detail-oriented and able to manage multiple tasks effectively.
• Enjoys working as part of a close-knit team and contributing to continuous improvement.
What’s on Offer
• Salary £40,000–£45,000 depending on experience
• Full-time or part-time (4 days) options available
• Flexible working hours
• Fully office-based role within a supportive and friendly team
• Career development opportunities considered
• Staff discount on products
If you are interested in this opportunity, please apply with your CV in confidenceBefore You Apply
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