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Customer Service Manager
Job Posted: 7 hours ago
Salary: £ Competitive
Job Type: Permanent
Location: M17, Eccles, City and Borough of Salford
Expire in: a month
Job Description
Customer Service Manager – Aviation Catering
We're looking for someone who gets it. Someone who understands that when an airline serves 30,000 meals a day, there's no room for "nearly" or "almost". You'll need sharp elbows, a cool head, and the kind of aviation supply chain knowledge that only comes with experience.
The role:
You're the bridge between our operation and the airlines. Daily customer calls, monthly safety reviews, meal evaluations, and investigating everything from delays to foreign object reports. You'll own the customer KPIs, manage temperature logs, MDC audits, CAA inspections, and drive improvements that stick. This is a 7-day operation – aviation doesn't sleep.
What you'll actually be doing:
You'll be the bridge between our operation and the airlines we serve. Think daily customer calls, monthly safety reviews, and being the person everyone turns to when a query lands or something needs fixing fast. You'll own the customer KPIs, manage meal evaluations, investigate everything from delays to the foreign object reports, and keep all departments singing from the same hymn sheet.
Temperature logs, MDC audits, CAA inspections, crew feedback – it all comes through you. You'll brief teams, spot problems before they become disasters, and drive the kind of improvements that actually stick. You'll collaborate and rotate through different departments/unit's as required.
You'll need:
* Solid experience managing busy food production or manufacturing operations
* Aviation catering background (you get the compliance, security, and pace)
* Food hygiene and safety credentials.
* String interpersonal skills with the ability to develop long term relationships and facilitate sometimes diverse groups of people to work together to achieve shared objective.
* The ability to handle clients without breaking a sweat.
* Leadership and influencing skills that actually motivate peopleBefore You Apply
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Looking for your next career move? Join a top company hiring Customer Service Manager job near me in M17, Eccles, City and Borough of Salford! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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