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Customer Service Manager

Job Posted: a day ago

Salary: £ 40,000 - 45,000 / Annum
Job Type: Permanent
Location: Nantwich

Expire in: a month

Job Description

Customer Services Manager

Location: Nantwich, Cheshire
Salary: £40,000 - £45,000 PLUS BENEFITS
Hours: Full-time (37.5 hours per week)

We are seeking an experienced Customer Services Manager to lead a busy customer service team at our main office in Aston. This is a fast-paced, hands-on leadership role where you’ll manage the team while ensuring exceptional service delivery.

About the Role

You will be the first point of contact for all external enquiries, handling high volumes of calls, processing orders, and liaising with multiple departments to keep operations running smoothly.

Key Responsibilities

Manage and develop the Customer Services team through coaching, training, and performance reviews.
Oversee day-to-day operations, ensuring efficiency and outstanding service.
Handle incoming calls, process and price orders using in-house systems.
Liaise with Transport, Raw Materials, Technical, and Production teams.
Implement procedures and streamline workflows for continuous improvement.

What We’re Looking For

Proven experience in a Customer Services management role.
Strong leadership skills with the ability to motivate and inspire a team.
Highly organised, decisive, and calm under pressure.
Excellent communication and interpersonal skills.
Good computer skills (Microsoft Office and industry-specific software).
Knowledge of the agricultural industry is an advantage (but not essential).

Benefits

Competitive salary
Company pension scheme
Additional holidays
Cycle2Work scheme
Free on-site parking
Employee discount
Hours: Monday–Friday, 8am–4pm or 9am–5pm (with occasional overtime during busy periods).

  OR Leanne on (phone number removed) 

Please note: Due to the high volume of applications we receive, only short-listed candidates will be contacted.

INDCOM

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Bank details.
National Insurance number.
Date of birth.

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