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Customer Service Manager
Job Posted: 2 days ago
Salary: £ Competitive
Job Type: Permanent
Location: Duxford, Cambridgeshire
Expire in: a month
Job Description
Customer Service Manager
Location: Duxford, 3 days hybrid working per week
Hours: Full time, Monday to Friday 9am – 5:30pm
Salary: Negotiable DOE
Benefits: 22 days annual leave, rising with every year employed, hybrid working, career development, supportive team environment
Duration: Permanent
Are you an experienced Customer Service Manager looking to lead a dynamic team and make a real impact on customer experience and operational performance? Our client have a fantastic opportunity for someone ready to take ownership of service and operations, drive improvements, and deliver fantastic results.
Who are we?
We are Busy Bee Recruitment, an award-winning recruitment agency supplying both temporary and permanent staffing solutions throughout the UK to our client base spanning multiple sectors including Sales, Marketing, Industrial, Manufacturing, Engineering, IT, Accountancy, Administration & Executive Search.
Job Duties:
* Day to day running and overseeing of a busy team, responding to urgent enquires and supporting team members when needed
* Oversee resolution of customer queries, complaints, and account issues
* Manage and improve processes to ensure efficiency and compliance
* Working with internal teams to streamline processes
* Monitor performance metrics and report to senior leadership
* Support and develop team members to achieve targets and improve performance
What we are looking for:
* Proven experience in customer service management
* Strong leadership and people management skills
* Confident communicator with great problem-solving abilities
* The ability to spot trends and implement improvements
* Organised, proactive, and adaptable in a fast-paced environment
So, are you ready for your next job? Hit on the apply button today.
If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Busy Bee Recruitment Ltd is acting as an Employment Agency for this Permanent vacancy.
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