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Customer Service Manager
Job Posted: 37 minutes ago
Salary: £ Competitive
Job Type: Permanent
Location: Yorkshire and the Humber
Expire in: a month
Job Description
Cloud 9 is looking for a Customer Service Manager based in West Yorkshire to lead the internal sales, planning/stock control teams. You will play a pivotal role ensuring smooth daily operations and improving customer service, supply chain, and growth. If you have strong leadership skills and a good understanding of supply chain, logistics efficiency and stock management then take a look below:
Benefits of the Role
Leadership Impact: Creating a high-performing, customer-focused environment.
Operational Excellence: Help improve customer service operations, exceeding service level goals.
Professional Growth: Enhance just-in-time practices with suppliers and planning department.
Collaborative Environment: Work with different departments to offer quick, accurate customer responses.
Continuous Development: Offer ongoing training and support to team members.
Key Responsibilities
* Lead and develop the Internal Sales (new product development) Team and Stock Control/ Demand Planning Team.
* Manage and improve customer service operations.
* Improve pallet use and trailer optimisation.
* Monitor stock levels and follow stock and supply agreements.
* Support and improve just-in-time practices in planning and supply chain.
* Meet key business KPIs.
* Ensure smooth and efficient enquiry processes with the collaboration with departments.
* Deliver ongoing support and training to the team.
* Boost customer service, efficacy and accuracy by identifying and applying process improvements.
* Ensure clear and consistent documentation of systems and processes.
Key Skills & Experience
* Demonstrable management experience in customer service, supply chain or internal sales. Experience working in packaging, manufacturing or logistics preferred.
* Working knowledge of supply chain planning, stock management and logistics efficiency.
* Highly organised, able to prioritise and manage multiple tasks.
* Strategic thinker with good daily operations management skills.
* Skilled in customer agreement enforcement.
* Excellent communication and interpersonal skills.
* Proficient with Microsoft Office and business systems.
* Motivated, ability to work calmly under pressure.
* Results driven.
* Focused on improving processes, efficiency and service.
* Strong delegation and planning skills.
* Meticulous with ability to anticipate customer needs and issues.
Remuneration
You will receive a high basic salary up to £60k (DOE) plus other incentives, please apply for details of the full remuneration package.
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