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Customer Service Manager
Job Posted: 18 minutes ago
Salary: £ 40,000 - 40,000 / Annum
Job Type: Permanent
Location: Cardiff
Expire in: a month
Job Description
Customer Service Manager
Yolk Recruitment are working behalf of a leading travel insurance company to recruit for a Customer Service Manager in Cardiff. With multiple customer awards, and a 1 Star Accreditation from Best Companies, you'll be joining an award-winning team who are looking to continue their success and we'd love you to be part of the journey!
We are looking for candidates with a proven track record of managing a high performing Customer Service team. You will be working in a fast-paced inbound contact centre environment.
This is a fantastic opportunity to join an employer with ambitious growth plans, who encourage their staff to develop their skillsets and work with autonomy as they look to help grow the organisation.
As a Customer Service Manager, you will be using your coaching and supporting a team to help them perform at a consistent high level.
Working Hours:
37.5 hours per week between the hours of 8:30am and 8:00pm on a rolling rota shift pattern, to include some evenings & weekends.
Your responsibilities as a Customer Service Manager:
Coach and develop a team of 10 - 15
Help recruitment in the search for the best candidates to join your team while promoting a fantastic brand image
To ensure you remain up to date with procedures/processes, products, new schemes and/or scheme changes and communicate these effectively to your team
To effectively communicate technical, client, customer, service and system-related issues or staff-related issues to your direct line manager providing recommendations for swift resolutions
To monitor, record and effectively manage absence and time keeping issues in line with Company procedures
Deliver monthly 1:1's ensuring objectives are recorded and monitored, coaching plans are defined, monitored and documented providing an audit trail
Have a full understanding of the health & safety obligations
To aid with your customer needs and identify new areas in how you can improve the customer's experience
To promote the company's vision and values
Provide excellent customer service and treat them fairly
Provide a positive attitude to wars company changes
Your skills / experience as a Customer Service Manager:
Previous experience in managing a team
Experience in a FCA regulated environment
Proven track record of motivating individuals / team
Understanding of insurance (Not essential but preferred)
Ability to read and understand data analysing team performance
Excellent problem-solving skills
Experience in performance management
Hands on approach
Excellent verbal and written skillsBenefits:
Basic salary up to £40k (Depending on experience)
Sick pay
Private dental insurance
Employee discount
Discounts on travel
Gym membership
Company events
Company pension
Cycle to work scheme
Employee discount
Flexible schedule
Life insurance
Private dental insuranceBefore You Apply
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Looking for your next career move? Join a top company hiring Customer Service Manager job near me in Cardiff! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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