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Customer Service Manager
Job Posted: 15 days ago
Salary: £ 45,000 - 50,000 / Annum
Job Type: Permanent
Location: Romford, Greater London
Expire in: 13 days
Job Description
Customer and Support Services Manager
Boden Group is excited to partner with a leading business in the built environment sector in search of a talented Customer and Support Services Manager.
Do you thrive in a fast-paced environment, motivating teams, streamlining processes, and delivering exceptional support across service streams? This is your chance to lead a central office function supporting major facilities contracts—managing customer service, administration, and training coordination all under one roof.
Your Role in a Nutshell
You’ll oversee the heart of operations: leading three teams, driving high-performance standards, and ensuring seamless service delivery. As a key strategic voice, you’ll liaise across the business to elevate operations and deliver powerful insights through regular KPI reporting.
What you'll be owning:
* Team leadership across Customer Service Centre, Administration, and Training Coordination
* HR responsibilities including recruitment, training, performance management, and weekly team progression
* Supporting contract mobilisation and changes in delivery requirements
* Improving working practices and exploring tech-based solutions for process efficiency
* Financial oversight: payment processes, PO management, and supplier queries
* Preparing reports for senior stakeholders to drive compliance and operational clarity
* Day-to-day office management, including handling sensitive and confidential data
What You Bring
You’re organised, positive, and confident leading multi-functional teams. You love driving improvement without compromising quality and enjoy being the glue between operations and support functions.
You’ll also bring:
* Contact centre or similar experience with strong people management credentials
* Finance and procurement process know-how, including PO and query resolution
* Proficiency in Orbit finance systems and MRI Evolution (CAFM)
* High-level communication and reporting skills, both written and verbal
* Microsoft Office whiz, especially Excel, Word, and PowerPoint
* A proactive mindset and ability to shape new working practices
Why Join?
This is a pivotal leadership role in a nationally respected organisation, where your contribution will shape how support services operate and evolve. It's the perfect step for someone ready to take ownership, inspire a team, and leave a lasting operational impact.
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Looking for your next career move? Join a top company hiring Customer Service Manager job near me in Romford, Greater London! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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