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Customer Service Manager
Job Posted: 14 hours ago
Salary: £ 58,000 - 58,000 / Annum
Job Type: Permanent
Location: Belfast, City of Belfast
Expire in: a month
Job Description
Customer Service Manager
📍Belfast | 💼 Full-Time | 💰 Competitive Salary + Benefits
Teleios Recruitment is proud to be partnering with a global leader in animal nutrition and sustainable feed solutions to find an exceptional Customer Service Manager. This is a unique opportunity to lead a high-performing team, drive customer satisfaction, and play a pivotal role in shaping service excellence within a leading-edge business.
🌟 The Opportunity
As Customer Service Manager, you’ll lead a dedicated team of customer service professionals, ensuring seamless service delivery and resolving escalated issues with poise and efficiency. You’ll be instrumental in nurturing a customer-centric culture while improving internal processes and driving performance.
🔑 Key Responsibilities
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Lead and develop the Customer Service team with clear objectives and performance reviews.
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Manage customer relationships and resolve complex queries or complaints with professionalism.
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Support Sales teams by preparing quotations and contributing to contract (re)negotiations.
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Establish and monitor KPIs such as OTIF, NPS, order accuracy, and more to improve service delivery.
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Oversee CRM system use and contribute to process enhancements and customer data integrity.
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Identify opportunities for continuous improvement in service workflows and team engagement.
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Ensure compliance with company policies and regulatory codes.
💼 What We're Looking For
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Proven experience in a management role within Customer Service, Sales or Logistics.
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Excellent communicator and problem-solver, skilled in developing service-led solutions.
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Strong background in CRM system management and data integrity.
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Demonstrated ability to lead change and improve operational efficiency.
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Knowledge of manufacturing or supply chain processes is a strong advantage.
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Inquisitive mindset with a proactive approach to identifying risks and opportunities.
🎁 What’s On Offer
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Full-time role with a competitive remuneration and benefits package.
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Dynamic, international work environment with a focus on innovation and sustainability.
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Excellent opportunities for career progression within a global organisation.
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A culture that supports continuous learning and professional development.
Ready to take the next step in your leadership journey?
Apply now with Teleios Recruitment!
About Us:
Teleios Recruitment is an equal opportunity employer. We welcome applications from all backgrounds and ensure a fair hiring process. Please let us know at any stage of the recruitment if you require adjustments or assistance – we are committed to inclusivity and supportBefore You Apply
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Looking for your next career move? Join a top company hiring Customer Service Manager job near me in Belfast, City of Belfast! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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