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Customer Service Manager
Job Posted: 19 hours ago
Salary: £ 45,000 - 50,000 / Annum
Job Type: Permanent
Location: Treorchy, Rhondda Cynon Taff
Expire in: a month
Job Description
Customer Service Manager
£40,000 - £50,000 + pension & additional benefits
Treorchy
Are you an experienced Customer Service Manager with a passion for improving service delivery and aftersales? Does the thought of joining a growing company with a great culture and a company that can offer excellent further opportunities for progression appeal to you?
If so, we'd like to hear from you.
We are currently recruiting for a Customer Service Manager to join a leading distributor for an exciting opportunity in Treorchy. The company in question has ambitious plans for the future and in this newly created role, you will get the chance to oversee a whole customer service operation setting new standards in customer satisfaction, team performance and efficiency.
As Customer Service Manager you will:
Lead and Inspire: Manage and develop a growing team of over 20 professionals across inbound sales, after sales and call handlers.
Transform Service Delivery: Drive the evolution of the contact centre operations, including the smooth rollout of a new customer service centre, improving the phone system, modernising customer interactions, and embedding industry-leading service practices.
Deliver Excellence: Oversee complex and sensitive customer service cases, ensuring prompt, empathetic, and effective resolution while safeguarding our brand reputation.
Create a Data-Driven Culture: Analyse key performance metrics (SLAs, call handling times, dropped calls, resolution rates) to continuously improve service quality and efficiency and CSAT scores.
Develop Strategic Initiatives: Implement forward-thinking strategies to enhance customer satisfaction, streamline operations, and strengthen team engagement.
Build & Grow Talent: Drive recruitment, onboarding, training, and performance management to develop a highly skilled and motivated workforce.
Empower and Upskill Teams: Foster a positive, collaborative team environment, designing and delivering training to boost capability in customer interaction and problem-solving.
This is a great opportunity if you are looking for a varied challenge where you can transform customer operations. You will be encouraging a culture of proactive problem solving, team engagement and service innovation.
As well as a competitive salary, you will have the benefit of joining a collaborative, forward thinking culture with full support from senior management.
For immediate consideration, please forward your CV to Vibe Recruit today.
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Looking for your next career move? Join a top company hiring Customer Service Manager job near me in Treorchy, Rhondda Cynon Taff! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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