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Customer Service Manager
Job Posted: 3 hours ago
Salary: £ 27,000 - 27,000 / Annum
Job Type: Temporary
Location: Swindon, Wiltshire
Expire in: a month
Job Description
Job Title: Customer Service Manager
Location: Swindon, SN2
Employment Type: Full-Time
Role Overview
We are seeking an experienced and motivated Customer Service Manager to lead our clients customer service team. You will oversee daily operations, ensure high levels of customer satisfaction, and drive service improvements.
Key Responsibilities
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Lead, mentor, and develop a team of customer service representatives.
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Handle escalated customer issues and resolve them promptly.
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Implement and improve customer service policies and procedures.
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Collaborate with other departments to ensure seamless customer experiences.
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Prepare and present regular performance reports to senior management.
Requirements
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Proven experience as a Customer Service Manager or similar role.
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Strong leadership and people management skills.
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Excellent communication, problem-solving, and conflict resolution abilities.
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Ability to work under pressure and manage multiple priorities.
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Proficiency in CRM software and customer service tools.
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Preferred: Experience in our industry or similar environment.
How to Apply
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