Hiring Now: Customer Service Manager Near You – Apply Today!
Your Next Customer Service Manager Job Starts Here – Apply Now!
Customer Service Manager
Job Posted: 14 hours ago
Salary: £ Competitive
Job Type: Permanent
Location: Cambridge, Cambridgeshire
Expire in: a month
Job Description
Customer Service Manager
Location: Cambridge (office-based with hybrid)
Hours: Monday – Friday, 9.00am – 5.00pm
Salary: £35k – 45K, DOE
Benefits: 25 days annual leave, Company pension scheme, Dog-friendly office, Regular team socials and events
Duration: Permanent
We’re seeking an experienced and hands-on Customer Service Manager to lead and develop our clients in-house support team. You’ll play a key role in ensuring that our customers receive outstanding service across email, phone, and digital platforms. You’ll be responsible for team performance, process improvements, and acting as the voice of the customer across the business.
This role is perfect for someone who is enthusiastic about customer experience, confident in managing support operations, and motivated to make a real impact within a growing company.
Who are we?
We are Busy Bee Recruitment, an award-winning recruitment agency supplying both temporary and permanent staffing solutions throughout the UK to our client base spanning multiple sectors including Sales, Marketing, Industrial, Manufacturing, Engineering, IT, Accountancy, Administration & Executive Search.
Job Duties:
* Lead, train, and support the Customer Service team, overseeing continuous development through regular coaching and one-to-ones
* Manage the CRM system ensuring accurate case logging, categorisation, and resolution tracking
* Maintain and update standard procedures, including response templates, escalation protocols, and refund handling
* Oversee day-to-day operations, including handling escalations
* Monitor and report on KPIs, SLAs, and case trends to identify issues, improve processes
* Liaise with technical teams to log and track issues
* Collaborate with other operations teams
What we are looking for:
* Experience in a customer service management role is essential
* A complete understanding of end-to-end customer service processes
* Confident, approachable, and skilled in people management and coaching
* Comfortable working with tech tools, CRM systems, and Microsoft Office
* Highly organised, detail-oriented
* Strong verbal and written communication skills
* Friendly, team-oriented, and passionate about delivering outstanding service
So, are you ready for your next job? Hit on the apply button today.
If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Busy Bee Recruitment Ltd is acting as an Employment Agency for this Permanent vacancyBefore You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
Looking for your next career move? Join a top company hiring Customer Service Manager job near me in Cambridge, Cambridgeshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
© Vita CV: Registered in England and Wales (16187919).